FAQs

Which coffee should I pick?

Email us before you order. Tell us what machine you have and what you like drinking — straight espresso, milk drinks, something bright, something chocolatey — and we will point you at a bag. We would much rather spend ten minutes helping you choose than have you end up with the wrong coffee.

Is the coffee whole bean or ground?

Most of our coffee is whole bean. Some roasters offer a grind option on the product page — espresso, drip, French press, and so on. If you own a grinder, buy whole bean. Coffee starts losing aroma within minutes of grinding, and it is the single biggest freshness difference you can control.

How fresh is the coffee?

Our beans ship direct from the roasters who roast them, not from a warehouse where they sit. That keeps the time between roast date and your door as short as we can make it.

How much is shipping?

Shipping is calculated at checkout based on your address and what is in your order. You will see the exact amount before you pay. See our Shipping Policy for details.

How long will my order take?

Orders leave within one business day, and most arrive in 3–7 days. Everything we sell now ships from within the United States, so there are no long overseas waits.

Do you ship outside the United States?

Not right now. We ship within the U.S. only.

Can I return coffee I did not like?

Opened coffee cannot be resold, so it is not returnable. But if a bag arrives damaged, stale, or is not what you ordered, tell us and we will make it right. This is also why we would rather help you choose before you buy.

What if my order arrives damaged or wrong?

Contact us within 30 days and we will replace it or refund you in full. No return shipping required. Full details on our Return Policy page.

Will this tamper or basket fit my machine?

Most home espresso machines use a 58mm portafilter, but Breville, Gaggia, and some others vary — 51mm and 54mm are common too. Product pages list the size. If you are unsure, send us your machine model and we will check.