Refund policy

We want you to be completely satisfied with your purchase. If you're not happy with your order, here's how we can help:

• Returns: We accept returns within 30 days of delivery. Items must be unused and in original packaging.
• Damaged, defective or incorrect items: If your item arrives damaged or defective, or you received the wrong product, contact us at support@shopcoffeehobby.com within 30 days of delivery and we'll replace or refund it. Please let us know as soon as you notice the problem, and include a photo of the item and the box it came in.
• Non-returnable items: Opened coffee products cannot be returned for hygiene reasons.
• Refunds: Once your return is received and inspected, we'll process your refund within 5–7 business days to your original payment method.
• Return shipping: Customers are responsible for return shipping costs unless the item is damaged, defective or incorrect.

To start a return, email us at support@shopcoffeehobby.com with your order number.