30-Day Satisfaction Guarantee
If your order arrives damaged, incorrect, or defective, contact us within 30 days of delivery and we will replace it or refund you in full. You will not pay return shipping, and in most cases we will not ask you to ship anything back.
Coffee
Coffee is a perishable food product. Once a bag is opened it cannot be resold, so opened coffee is not eligible for return.
Unopened bags can be returned within 30 days in their original, sealed condition.
If a bag arrives damaged, stale, leaking, or is not the coffee you ordered, that is covered by the guarantee above — just let us know.
Not sure a roast is right for you? Email us before you order and we will help you choose. We would rather have that conversation up front than have you stuck with a bag you do not enjoy.
Equipment and Accessories
Tampers, scales, baskets, pitchers, cups, and other gear can be returned within 30 days of delivery in original condition with original packaging.
Items showing use beyond reasonable inspection — coffee residue, scratches, missing parts — may receive a partial refund or be declined.
How to Start a Return
Email support@shopcoffeehobby.com with your order number and what went wrong. Photos help for damaged items. We will reply within 1–2 business days with next steps.
Refunds
Approved refunds go back to your original payment method. Once issued, most banks post the refund within 5–10 business days.
Original shipping charges are refunded when the return is our error — damaged, defective, or wrong item. For other returns, the original shipping charge is not refunded.
Damaged in Transit
Glassware and ceramics occasionally do not survive the trip. If yours arrives broken, send us a photo and we will replace or refund it. Please keep the packaging until the claim is settled.
Order Cancellations
We process orders quickly, so contact us as soon as possible if you need to cancel. If it has not shipped, we will cancel it. If it has, treat it as a return.
Questions about any of this? Email support@shopcoffeehobby.com.